Public Services Ombudsman Act (Northern Ireland) 2016
Public Services Ombudsman Act (Northern Ireland) 2016 (2016 c. 4 (N.I.))
- Public Services Ombudsman Act (Northern Ireland) 2016 (2016 c. 4 (N.I.))
- PART 1 THE NORTHERN IRELAND PUBLIC SERVICES OMBUDSMAN
- 1 The Northern Ireland Public Services Ombudsman
- 2 Independence
- 3 Appointment
- 4 Abolition of existing offices
- PART 2 INVESTIGATIONS
- Power of investigation
- 5 Power to investigate complaints made by a person aggrieved
- 6 Power to investigate complaints referred by a listed authority
- 7 Acting on behalf of a person aggrieved
- 8 Power to investigate on own initiative
- 9 Criteria for own initiative investigations
- 10 Alternative resolution of complaints
- 11 Purposes of investigation
- Listed authorities
- 12 Listed authorities
- 13 Meaning of action taken by a listed authority
- Matters which may be investigated
- 14 Matters which may be investigated: general
- 15 Matters which may be investigated: health and social care bodies
- 16 Matters which may be investigated: general health care providers
- 17 Matters which may be investigated: independent providers of health and social care
- 18 Matters which may be investigated: universities
- 19 Administrative functions of staff of tribunals
- 20 Exclusion: public sector employment
- 21 Exclusion: other remedies available
- 22 Other excluded matters
- 23 Decisions taken without maladministration
- Procedure for making complaint to the Ombudsman
- 24 Complaints handling procedure to be invoked and exhausted
- 25 Duty to inform person aggrieved about the Ombudsman
- 26 Form and time limit for making complaint
- 27 Meaning of exhausting the complaints handling procedure
- Procedure for complaint referred to the Ombudsman
- 28 Procedure for complaint referred to the Ombudsman
- Procedure for own initiative investigations
- 29 Procedure for own initiative investigations
- Conduct of investigations
- 30 Investigation procedure
- 31 Information, documents, evidence and facilities
- 32 Privileged and confidential information
- 33 Obstruction and contempt
- PART 3 COMPLAINTS HANDLING PROCEDURE
- 34 Meaning of complaints handling procedure
- 35 Statement of principles
- 36 Obligation for listed authority to have complaints handling procedure
- 37 Model complaints handling procedures
- 38 Obligation for listed authority to comply with model CHPs
- 39 Declaration of non-compliance of complaints handling procedure
- 40 Submission of description of complaints handling procedure: general
- 41 Application of other enactments
- 42 Promotion of best practice etc.
- PART 4 MISCELLANEOUS AND GENERAL
- Reports
- 43 Reports on investigations
- 44 Publication of reports on investigations in the public interest
- 45 Publication of reports on own initiative investigations
- 46 Reports to the Assembly
- 47 Reports and privileged information
- Protection from defamation
- 48 Privilege for certain publications
- Disclosure
- 49 Disclosure of information
- 50 Disclosure contrary to public interest
- Consultation and co-operation with other ombudsmen
- 51 Consultation and co-operation with other ombudsmen
- Court proceedings
- 52 Application to county court by person aggrieved
- 53 Relief granted by county court
- 54 Application to High Court by Attorney General
- 55 Relief granted by High Court
- 56 Court proceedings and privileged information
- 57 Supplementary provision in relation to court proceedings
- PART 5 THE NORTHERN IRELAND JUDICIAL APPOINTMENTS OMBUDSMAN
- 58 Ombudsman to be Judicial Appointments Ombudsman
- PART 6 SUPPLEMENTARY PROVISIONS
- 59 Interpretation
- 60 Power to make further provision
- 61 Orders
- 62 Amendments to Part 9 of the Local Government Act (Northern Ireland) 2014
- 63 Other minor and consequential amendments
- 64 Commencement
- 65 Repeals
- 66 Short title
- SCHEDULES
- SCHEDULE 1 THE NORTHERN IRELAND PUBLIC SERVICES OMBUDSMAN
- Status
- Eligibility
- Salary
- Pension
- Other terms and conditions of appointment
- Removal from office
- Resignation
- Restrictions on subsequent employment
- Acting Ombudsman
- General powers
- Delegation of functions
- Staff
- Advisers
- Expenses
- Budget estimates
- Accounts and audit
- Meaning of ‘financial year’
- SCHEDULE 2 TRANSFER OF ASSETS, LIABILITIES, STAFF, AND OTHER TRANSITIONAL AND SAVINGS ARRANGEMENTS
- Transfer of assets and liabilities
- Transfer of staff
- Transfer of seconded staff
- Accounts and reports: transitional arrangements
- Pension of holders of existing offices
- Complaints made to an existing office before the transfer day
- Action taken but complaint not made to existing office before the transfer day
- Eligibility of holders of existing offices to be appointed as Ombudsman
- Commissioner for Public Appointments
- Interpretation
- SCHEDULE 3 LISTED AUTHORITIES
- Northern Ireland Assembly
- Northern Ireland Departments
- Local Government
- Education and Training
- Policing, Criminal Justice and Law
- Arts and Leisure
- Health and Social Care
- Investment and Economic Development
- Industrial Relations
- Harbours
- Housing
- Children and Young People
- Charity and Voluntary Sector
- Miscellaneous
- SCHEDULE 4 TRIBUNALS REFERRED TO IN SECTION 19
- SCHEDULE 5 OTHER EXCLUDED MATTERS
- SCHEDULE 6 AMENDMENTS CONSEQUENT UPON OMBUDSMAN BEING NORTHERN IRELAND JUDICIAL APPOINTMENTS OMBUDSMAN
- SCHEDULE 7 AMENDMENTS TO PART 9 OF THE LOCAL GOVERNMENT ACT (NORTHERN IRELAND) 2014
- SCHEDULE 8 OTHER MINOR AND CONSEQUENTIAL AMENDMENTS
- Northern Ireland Assembly Disqualification Act 1975 (c. 25)
- Mental Health (Northern Ireland) Order 1986 (NI 4)
- Social Security Administration (Northern Ireland) Act 1992 (c. 8)
- Juries (Northern Ireland) Order 1996 (NI 6)
- Northern Ireland Act 1998 (c. 47)
- Commissioner for Children and Young People (Northern Ireland) Order 2003 (NI 11)
- Commissioner for Older People Act (Northern Ireland) 2011 (c. 1)
- SCHEDULE 9 REPEALS
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