Public Services Ombudsman (Wales) Act 2019 / Deddf Ombwdsmon Gwasanaethau Cyhoeddus (Cymru) 2019
Public Services Ombudsman (Wales) Act 2019 / Deddf Ombwdsmon Gwasanaethau Cyhoeddus (Cymru) 2019 (2019 anaw 3)
- Public Services Ombudsman (Wales) Act 2019 / Deddf Ombwdsmon Gwasanaethau Cyhoeddus (Cymru) 2019 (2019 anaw 3)
- PART 1 INTRODUCTION
- 1 Overview
- PART 2 THE PUBLIC SERVICES OMBUDSMAN FOR WALES
- 2 The Public Services Ombudsman for Wales
- PART 3 INVESTIGATIONS
- Power of investigation
- 3 Power to investigate complaints
- 4 Power to investigate on own initiative
- 5 Criteria for own initiative investigations
- 6 Alternative resolution of matters
- Complaints
- 7 Who can complain
- 8 Requirements: complaints made to the Ombudsman
- 9 Requirements: complaints referred to the Ombudsman
- 10 Records of complaints
- Matters which may be investigated
- 11 Matters which may be investigated
- 12 Exclusion: matters not relating to Wales
- 13 Exclusion: other remedies
- 14 Other excluded matters
- 15 Decisions taken without maladministration
- Ancillary investigations
- 16 Power to investigate other health-related services
- Decisions not to investigate etc
- 17 Decisions not to investigate or to discontinue investigation
- Investigation procedure and evidence
- 18 Investigation procedure
- 19 Information, documents, evidence and facilities
- 20 Obstruction and contempt
- 21 Obstruction and contempt: costs recovery
- 22 Serving a costs recovery notice
- Reports of investigations
- 23 Reports of investigations
- 24 Publicising reports
- 25 Publicising reports: health care providers
- 26 Action following receipt of a report
- 27 Reports: alternative procedure
- Special reports
- 28 Special reports
- 29 Special reports: supplementary
- 30 Special reports relating to the Welsh Government and the National Assembly for Wales Commission
- Listed authorities
- 31 Listed authorities
- 32 Restrictions on power to amend Schedule 3
- 33 Provisions in regulations adding persons to Schedule 3
- 34 Power to issue guidance
- Compensation
- 35 Compensation for the person aggrieved
- PART 4 LISTED AUTHORITIES: COMPLAINTS-HANDLING PROCEDURES
- 36 Complaints-handling: statement of principles
- 37 Model complaints-handling procedures
- 38 Model complaints-handling procedures: specification of listed authorities
- 39 Declarations of non-compliance
- 40 Submission of complaints-handling procedure: general
- 41 Complaints-handling procedures: promotion of best practice etc
- PART 5 INVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE , PALLIATIVE CARE AND DIRECT PAYMENT SERVICES
- Application of this Part
- 42 Matters to which this Part applies
- Investigation of complaints
- 43 Power to investigate complaints
- 44 Power to investigate on own initiative
- 45 Criteria for own initiative investigations
- 46 Alternative resolution of matters
- 47 Who can complain
- 48 Requirements: complaints made to the Ombudsman
- 49 Requirements: complaints referred to the Ombudsman
- 50 Records of complaints
- Decisions not to investigate etc
- 51 Decisions not to investigate complaints or to discontinue investigations
- Investigation procedure and evidence
- 52 Investigation procedure
- 53 Information, documents, evidence and facilities
- 54 Obstruction and contempt
- Reports about investigations
- 55 Investigation reports
- 56 Further publicity for investigation reports
- 57 Action following receipt of investigation reports
- 58 Reports: alternative procedure
- Special reports
- 59 Circumstances in which special reports may be prepared
- 60 Special reports
- 61 Further publicity for special reports
- Interpretation
- 62 Meaning of “care home” and “care home provider”
- 63 Meaning of “domiciliary care” and “domiciliary care provider”
- 64 Meaning of “palliative care service” and “independent palliative care provider”
- 64A Meaning of “direct payment service” and “direct payment service provider”
- PART 6 INVESTIGATIONS: SUPPLEMENTARY
- Consultation and co-operation
- 65 Consultation and co-operation with other ombudsmen
- 66 Working jointly with specified persons
- 67 Working collaboratively with Commissioners
- 68 Working with the Auditor General for Wales
- Disclosure
- 69 Disclosure of information
- 70 Disclosure prejudicial to safety of State or contrary to public interest
- 71 Protection from defamation claims
- PART 7 MISCELLANEOUS AND GENERAL
- Welsh language standards
- 72 Authorisation to give compliance notice to the Ombudsman in relation to Welsh language standards
- Review of Act
- 73 Review of Act
- Application of the 2005 Act to certain investigations
- 74 Investigations commenced before sections 3, 4, 43 and 44 come into force
- General
- 75 Repeals, savings and consequential amendments
- 76 Functions of the Assembly
- 77 Commencement
- 78 Interpretation
- 79 Former health care providers, social landlords, social care providers and palliative care providers: modifications
- 80 Consequential, transitional provisions etc
- 81 Regulations and directions
- 82 Short title
- SCHEDULE 1 PUBLIC SERVICES OMBUDSMAN FOR WALES: APPOINTMENT ETC
- Appointment
- Status
- Term of office
- Acting Public Services Ombudsman for Wales
- Further provision: appointment
- Disqualification
- Remuneration etc
- Special financial provisions
- Staff
- Advisers
- Delegation
- Annual and extraordinary reports
- Estimates
- Accounts
- Audit
- Accounting officer
- Examinations into the use of resources
- Supplementary powers
- Previous Ombudsman to continue to be Ombudsman
- SCHEDULE 2 EXCLUDED MATTERS: PART 3
- SCHEDULE 3 LISTED AUTHORITIES
- SCHEDULE 4 EXCLUDED MATTERS: PART 5
- SCHEDULE 5 CONSEQUENTIAL AMENDMENTS
- PART 1 Investigations
- Care Standards Act 2000 (c.14)
- Public Audit (Wales) Act 2004 (c.23)
- Public Audit (Wales) Act 2013 (anaw 3)
- Well-being of Future Generations (Wales) Act 2015 (anaw 2)
- PART 2 MISCELLANEOUS
- Parliamentary Commissioner Act 1967 (c.13)
- Local Government Act 1974 (c.7)
- ...
- Local Government and Housing Act 1989 (c.42)
- ...
- Health Service Commissioners Act 1993 (c.46)
- Housing Act 1996 (c.52)
- Freedom of Information Act 2000 (c.36)
- Local Government Act 2000 (c.22)
- Health and Social Care (Community Health and Standards) Act 2003 (c.43)
- National Health Service (Wales) Act 2006 (c.42)
- Commissioner for Older People (Wales) Act 2006 (c.30)
- Government of Wales Act 2006 (c.32)
- Local Government and Public Involvement in Health Act 2007 (c.28)
- Social Services and Well-being (Wales) Act 2014 (anaw 4)
- Data Protection Act 2018 (c.12)
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