Consumer Rights Act 2015
Consumer Rights Act 2015 (2015 c. 15)
- Consumer Rights Act 2015 (2015 c. 15)
- PART 1 Consumer contracts for goods, digital content and services
- CHAPTER 1 Introduction
- 1 Where Part 1 applies
- 2 Key definitions
- CHAPTER 2 Goods
- What goods contracts are covered?
- 3 Contracts covered by this Chapter
- 4 Ownership of goods
- 5 Sales contracts
- 6 Contracts for the hire of goods
- 7 Hire-purchase agreements
- 8 Contracts for transfer of goods
- What statutory rights are there under a goods contract?
- 9 Goods to be of satisfactory quality
- 10 Goods to be fit for particular purpose
- 11 Goods to be as described
- 12 Other pre-contract information included in contract
- 13 Goods to match a sample
- 14 Goods to match a model seen or examined
- 15 Installation as part of conformity of the goods with the contract
- 16 Goods not conforming to contract if digital content does not conform
- 17 Trader to have right to supply the goods etc
- 18 No other requirement to treat term about quality or fitness as included
- What remedies are there if statutory rights under a goods contract are not met?
- 19 Consumer's rights to enforce terms about goods
- 20 Right to reject
- 21 Partial rejection of goods
- 22 Time limit for short-term right to reject
- 23 Right to repair or replacement
- 24 Right to price reduction or final right to reject
- Other rules about remedies under goods contracts
- 25 Delivery of wrong quantity
- 26 Instalment deliveries
- 27 Consignation, or payment into court, in Scotland
- Other rules about goods contracts
- 28 Delivery of goods
- 29 Passing of risk
- 30 Goods under guarantee
- Can a trader contract out of statutory rights and remedies under a goods contract?
- 31 Liability that cannot be excluded or restricted
- 32 Contracts applying law of a country other than the UK
- CHAPTER 3 Digital content
- What digital content contracts are covered?
- 33 Contracts covered by this Chapter
- What statutory rights are there under a digital content contract?
- 34 Digital content to be of satisfactory quality
- 35 Digital content to be fit for particular purpose
- 36 Digital content to be as described
- 37 Other pre-contract information included in contract
- 38 No other requirement to treat term about quality or fitness as included
- 39 Supply by transmission and facilities for continued transmission
- 40 Quality, fitness and description of content supplied subject to modifications
- 41 Trader's right to supply digital content
- What remedies are there if statutory rights under a digital content contract are not met?
- 42 Consumer's rights to enforce terms about digital content
- 43 Right to repair or replacement
- 44 Right to price reduction
- 45 Right to a refund
- Compensation for damage to device or to other digital content
- 46 Remedy for damage to device or to other digital content
- Can a trader contract out of statutory rights and remedies under a digital content contract?
- 47 Liability that cannot be excluded or restricted
- CHAPTER 4 Services
- What services contracts are covered?
- 48 Contracts covered by this Chapter
- What statutory rights are there under a services contract?
- 49 Service to be performed with reasonable care and skill
- 50 Information about the trader or service to be binding
- 51 Reasonable price to be paid for a service
- 52 Service to be performed within a reasonable time
- 53 Relation to other law on contract terms
- What remedies are there if statutory rights under a services contract are not met?
- 54 Consumer's rights to enforce terms about services
- 55 Right to repeat performance
- 56 Right to price reduction
- Can a trader contract out of statutory rights and remedies under a services contract?
- 57 Liability that cannot be excluded or restricted
- CHAPTER 5 General and supplementary provisions
- 58 Powers of the court
- 59 Interpretation
- 60 Changes to other legislation
- PART 2 Unfair terms
- What contracts and notices are covered by this Part?
- 61 Contracts and notices covered by this Part
- What are the general rules about fairness of contract terms and notices?
- 62 Requirement for contract terms and notices to be fair
- 63 Contract terms which may or must be regarded as unfair
- 64 Exclusion from assessment of fairness
- 65 Bar on exclusion or restriction of negligence liability
- 66 Scope of section 65
- 67 Effect of an unfair term on the rest of a contract
- 68 Requirement for transparency
- 69 Contract terms that may have different meanings
- How are the general rules enforced?
- 70 Enforcement of the law on unfair contract terms
- Supplementary provisions
- 71 Duty of court to consider fairness of term
- 72 Application of rules to secondary contracts
- 73 Disapplication of rules to mandatory terms and notices
- 74 Contracts applying law of a country other than the UK
- 75 Changes to other legislation
- 76 Interpretation of Part 2
- PART 3 Miscellaneous and General
- CHAPTER 1 Enforcement etc.
- 77 Investigatory powers etc
- 78 Amendment of weights and measures legislation regarding unwrapped bread
- 79 Enterprise Act 2002: enhanced consumer measures and other enforcement
- 80 Contravention of code regulating premium rate services
- CHAPTER 2 Competition
- 81 Private actions in competition law
- 82 Appointment of judges to the Competition Appeal Tribunal
- CHAPTER 3 Duty of letting agents to publicise fees etc
- 83 Duty of letting agents to publicise fees etc
- 84 Letting agents to which the duty applies
- 85 Fees to which the duty applies
- 86 Letting agency work and property management work
- 87 Enforcement of the duty
- 88 Supplementary provisions
- CHAPTER 4 Student complaints scheme
- 89 Qualifying institutions for the purposes of the student complaints scheme
- CHAPTER 5 Secondary ticketing
- 90 Duty to provide information about tickets
- 91 Prohibition on cancellation or blacklisting
- 92 Duty to report criminal activity
- 93 Enforcement of this Chapter
- 94 Duty to review measures relating to secondary ticketing
- 95 Interpretation of this Chapter
- CHAPTER 6 General
- 96 Power to make consequential provision
- 97 Power to make transitional, transitory and saving provision
- 98 Financial provision
- 99 Extent
- 100 Commencement
- 101 Short title
- SCHEDULES
- SCHEDULE 1 Amendments consequential on Part 1
- Supply of Goods (Implied Terms) Act 1973 (c. 13)
- Sale of Goods Act 1979 (c. 54)
- Supply of Goods and Services Act 1982 (c. 29)
- Sale and Supply of Goods to Consumers Regulations 2002 (SI 2002/3045)
- Regulatory Enforcement and Sanctions Act 2008 (c. 13)
- Consequential repeal and revocation
- SCHEDULE 2 Consumer contract terms which may be regarded as unfair
- PART 1 List of terms
- PART 2 Scope of Part 1
- Financial services
- Contracts which last indefinitely
- Sale of securities, foreign currency etc
- Price index clauses
- SCHEDULE 3 Enforcement of the law on unfair contract terms and notices
- Application of Schedule
- Consideration of complaints
- Application for injunction or interdict
- Notification of application
- Determination of application
- Undertakings
- Publication, information and advice
- Meaning of “regulator”
- Other definitions
- The Financial Conduct Authority
- SCHEDULE 4 Amendments consequential on Part 2
- Misrepresentation Act 1967 (c. 7)
- Unfair Contract Terms Act 1977 (c. 50)
- Companies Act 1985 (c. 6)
- Merchant Shipping Act 1995 (c. 21)
- Arbitration Act 1996 (c. 23)
- Unfair Terms in Consumer Contracts Regulations 1999 (S.I. 1999/2083)
- Enterprise Act 2002 (c. 40)
- Companies Act 2006 (c. 46)
- Consequential repeals
- SCHEDULE 5 Investigatory powers etc.
- PART 1 Basic concepts
- Overview
- Enforcers
- Domestic enforcers
- ...
- Public designated enforcers
- Unfair contract terms enforcer
- Officers
- Interpretation of other terms
- PART 2 The enforcer's legislation
- Enforcer's legislation
- Enforcer's legislation: duties and powers mentioned in paragraph 9(1)(a)
- Enforcer's legislation: legislation mentioned in paragraph 9(1)(b)
- Powers to amend paragraph 10 or 11
- PART 3 Powers in relation to the production of information
- Exercise of powers in this Part
- Power to require the production of information
- Procedure for notice under paragraph 14
- Enforcement of notice under paragraph 14
- Non-compliance with notice under paragraph 14: power of court to impose monetary penalties
- Non-compliance with notice under paragraph 14: powers of CMA to give provisional enforcement notice
- Non-compliance with notice under paragraph 14: power of CMA to give final enforcement notice
- Appeals against final enforcement notice
- Recovery of penalties imposed under paragraph 16C
- Statement of policy in relation to penalties under paragraph 16C
- Penalties imposed under paragraphs 16A and 16C: further provision
- Meaning of “turnover” for purposes of paragraphs 16A and 16C
- Power to amend amounts
- Miscellaneous
- Limitations on use of information provided in response to a notice under paragraph 14
- Extra-territorial application in relation to notices under paragraph 14
- Means of giving notice under this Part of this Schedule
- Application to Crown
- PART 4 Further powers exercisable by domestic enforcers and authorised enforcers
- Exercise of powers in this Part: domestic enforcers
- Exercise of powers in this Part: authorised enforcers
- Paragraph 20: listed enactments
- Power to purchase products
- Power to observe carrying on of business etc
- Power to enter premises without warrant
- Application of paragraphs 25 to 31
- Power to inspect products etc
- Power to test equipment
- Power to require the production of documents
- Power to seize and detain goods
- Power to seize documents required as evidence
- Power to decommission or switch off fixed installations
- Power to break open container etc
- Power to enter premises with warrant
- Entry to premises under warrant
- Power to require assistance from person on premises
- Definitions for purposes of this Part
- PART 5 Provisions supplementary to Parts 3 and 4
- Offence of obstruction
- Offence of purporting to act as officer
- Access to seized goods and documents
- Notice of testing of goods
- Appeals against detention of goods and documents
- Compensation
- Meaning of “goods” in this Part
- PART 6 Exercise of enforcement functions by area enforcers
- Interpretation of this Part
- Investigatory powers
- Civil proceedings
- Criminal proceedings
- SCHEDULE 6 Investigatory powers: consequential amendments
- Registered Designs Act 1949 (c. 88)
- Trade Descriptions Act 1968 (c. 29)
- Hallmarking Act 1973 (c. 43)
- Prices Act 1974 (c. 24)
- Consumer Credit Act 1974 (c. 39)
- Estate Agents Act 1979 (c. 38)
- Video Recordings Act 1984 (c. 39)
- Weights and Measures Act 1985 (c. 72)
- Consumer Protection Act 1987 (c. 43)
- Education Reform Act 1988 (c. 40)
- Copyright, Designs and Patents Act 1988 (c. 48)
- Clean Air Act 1993 (c. 11)
- Sunday Trading Act 1994 (c. 20)
- Trade Marks Act 1994 (c. 26)
- Olympic Symbol etc (Protection) Act 1995 (c. 32)
- Criminal Justice and Police Act 2001 (c. 16)
- Enterprise Act 2002 (c. 40)
- Fireworks Act 2003 (c. 22)
- Christmas Day (Trading) Act 2004 (c. 26)
- Financial Services Act 2012 (c. 21)
- Consequential repeals and revocations
- SCHEDULE 7 Enterprise Act 2002: enhanced consumer measures and other enforcement
- SCHEDULE 8 Private actions in competition law
- PART 1 Competition Act 1998
- PART 2 Enterprise Act 2002
- PART 3 Courts and Legal Services Act 1990
- SCHEDULE 9 Duty of letting agents to publicise fees: financial penalties
- Notice of intent
- Right to make representations
- Final notice
- Withdrawal or amendment of notice
- Appeals
- Recovery of financial penalty
- SCHEDULE 10 Secondary ticketing: financial penalties
- Notice of intent
- Right to make representations
- Final notice
- Withdrawal or amendment of notice
- Appeals
- Recovery of financial penalty
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