Consumers, Estate Agents and Redress Act 2007
Consumers, Estate Agents and Redress Act 2007 (2007 c. 17)
- Consumers, Estate Agents and Redress Act 2007 (2007 c. 17)
- Part 1 THE CONSUMER ADVOCACY BODIES
- The consumer advocacy bodies
- 1 The consumer advocacy bodies
- 2 The territorial committees
- “Consumer”, “consumer matters” and “designated consumers”
- 3 “Consumer” and “consumer matters”
- 4 “Designated consumers”
- Determining priorities
- 5 Forward work programmes of the GCCNI
- 6 General provision about functions of the GCCNI
- 6A Exercise of functions of consumer advocacy bodies
- Annual report
- 7 Annual report
- 7A Annual report on Scottish Water related activities
- The core functions
- 8 The representative function
- 9 The research function
- 10 The information function
- Powers of investigation
- 11 General powers of investigation
- 12 Investigation of complaints made by vulnerable designated consumers
- 13 Investigation of complaints relating to disconnection of gas or electricity
- 14 Reference of matters to the Gas and Electricity Markets Authority
- 15 Reference of postal matters to OFCOM
- 16 Investigations relating to public post offices
- Other functions of the consumer advocacy bodies
- 17 Reports by the GCCNI
- 18 Secretary of State's power to require reports
- 19 Advice, information and guidance
- 19A Guidance for energy consumers
- 20 Duty to enter into co-operation arrangements
- 20A Duty to enter into co-operation arrangements about Scottish Water
- 21 Power to co-operate and give assistance
- 22 Voluntary activities
- 23 Supplementary powers etc
- Information
- 24 Provision of information to the consumer advocacy bodies
- 25 Enforcement by regulator of section 24 notice
- 26 Enforcement by court of section 24 notice
- 27 Provision of information by a consumer advocacy body
- 28 Exemptions from requirements to provide information
- 29 Disclosure of information
- Abolition of consumer bodies
- 30 Abolition of “Energywatch” and “Postwatch”
- 31 Designation of the Consumer Council for Water for abolition
- 32 Transfer orders and abolition orders
- 33 Supplementary provision about transfer and abolition orders
- Abolition: supplementary provision
- 34 Compensation for loss of office
- 35 Transfer of property etc
- 36 Directions
- Alteration of the functions of Citizens Advice and Citizens Advice Scotland
- 37 Extension of the functions of Citizens Advice and Citizens Advice Scotland
- 38 Removal of the Council's functions in relation to Northern Ireland
- Representation on other consumer panels
- 39 The Financial Services Consumer Panel
- 40 The OFCOM Consumer Panel
- Provision about consumer advocacy bodies
- 40A Grants to consumer advocacy bodies
- 40B Exemption from liability in damages
- Interpretation
- 41 Interpretation of Part 1
- Part 2 Complaints handling and redress schemes
- Introductory
- 42 Interpretation of Part 2
- Standards for handling complaints
- 43 Standards for handling complaints
- 44 Requirements for making regulations under section 43
- 45 Information with respect to compliance with complaints handling standards
- 46 Supply of information to consumers
- Requirements relating to redress schemes
- 47 Membership of redress scheme
- 48 Membership of redress schemes: supplementary
- 49 Approval of redress schemes
- 50 Approval of redress schemes: supplementary
- 51 Procedure for refusing or withdrawing approval
- Enforcement
- 52 Enforcement of requirements imposed under Part 2
- Part 3 Amendment of the Estate Agents Act 1979
- Estate agents' duties
- 53 Membership of redress schemes
- 54 Duty to keep records
- Prohibition and warning orders
- 55 Grounds for prohibition orders
- 56 Grounds for warning orders
- Investigatory powers
- 57 Powers of entry and inspection
- 58 Failure to produce information
- Part 4 Miscellaneous and general
- Contracts concluded away from business premises
- 59 Contracts concluded away from business premises
- Subordinate legislation
- 60 Orders and regulations
- 61 Directions
- 62 Parliamentary control of orders and regulations
- Amendments, transitional provision and repeals
- 63 Minor, consequential and transitional provision
- 64 Repeals
- General
- 65 Extent
- 66 Commencement
- 67 Short title
- SCHEDULES
- SCHEDULE 1 The National Consumer Council
- Part 1 THE CONSUMER ADVOCACY BODIES
- Membership
- Terms of appointment and tenure of members
- Part 2 Staff of the Council
- The Chief Executive
- Other staff
- The Superannuation Act 1972
- Arrangements for assistance
- Part 3 Territorial, regional and other committees
- Constitution of territorial committees
- Regional committees
- Constitution of regional committees
- Other committees
- General provision about committees
- Terms of appointment etc
- Part 4 Procedure etc
- Procedure
- Delegation
- Application of seal and proof of instruments
- Offices
- Part 5 Funding and accounts
- Funding
- Accounts
- Part 6 Status etc
- Status
- Disqualification
- Freedom of information
- Public records
- Parliamentary Commissioner Act 1967
- Exemption from liability in damages
- SCHEDULE 2 Enforcement of information requirements
- Gas Act 1986 (c. 44)
- Electricity Act 1989 (c. 29)
- Postal Services Act 2000 (c. 26)
- SCHEDULE 3 Abolition of consumer bodies: transitional provision
- Complaints and investigations functions of Gas and Electricity Consumer Council
- Annual reports of the Gas and Electricity Consumer Council
- Complaints and investigations functions of Consumer Council for Postal Services
- Annual reports of the Consumer Council for Postal Services
- SCHEDULE 4 Transfer of property etc to Council
- Preliminary
- Contents of transfer schemes
- Effect of transfers
- Staff
- Chargeable gains: asset to be treated as disposed of without a gain or loss
- Continuity in relation to transfer of intangible assets
- Corporation Tax Acts
- Modification of transfer schemes after appointed day
- SCHEDULE 5 Information relating to compliance with complaints handling standards
- SCHEDULE 6 Estate Agents' Redress Schemes
- SCHEDULE 7 Minor and consequential amendments
- Estate Agents Act 1979 (c. 38)
- Gas Act 1986 (c. 44)
- Electricity Act 1989 (c. 29)
- Water Industry Act 1991 (c. 56)
- Taxation of Chargeable Gains Act 1992 (c. 12)
- Postal Services Act 2000 (c. 26)
- Utilities Act 2000 (c. 27)
- Warm Homes and Energy Conservation Act 2000 (c. 31)
- Criminal Justice and Police Act 2001 (c. 16)
- Housing Act 2004 (c. 34)
- SCHEDULE 8 Repeals
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