Public Services Ombudsman (Wales) Act 2005
Public Services Ombudsman (Wales) Act 2005 (2005 c. 10)
- Public Services Ombudsman (Wales) Act 2005 (2005 c. 10)
- Part 1 The Public Services Ombudsman for Wales
- 1 The Public Services Ombudsman for Wales
- Part 2 Investigation of complaints relating to listed authorities
- Power of investigation
- 2 Power of investigation
- 3 Alternative resolution of complaints
- Complaints
- 4 Who can complain
- 5 Requirements: complaints made to the Ombudsman
- 6 Requirements: complaints referred to the Ombudsman
- Matters which may be investigated
- 7 Matters which may be investigated
- 8 Exclusion: matters not relating to Wales
- 9 Exclusion: other remedies
- 10 Other excluded matters
- 11 Decisions taken without maladministration
- Decisions not to investigate etc.
- 12 Decisions not to investigate or to discontinue investigation
- Investigation procedure and evidence
- 13 Investigation procedure
- 14 Information, documents, evidence and facilities
- 15 Obstruction and contempt
- Reports of investigations
- 16 Reports of investigations
- 17 Publicising reports
- 18 Publicising reports: health care providers
- 19 Action following receipt of a report
- 20 Non-action following receipt of a report
- 21 Reports: alternative procedure
- Special reports
- 22 Special reports
- 23 Special reports: supplementary
- 24 Special reports relating to the Welsh Assembly Government etc.
- ...
- 25 Consultation and co-operation with other ombudsmen
- 25A Working jointly with the Commissioner for Older People in Wales
- 25B Working collaboratively with the Commissioner for Older People in Wales
- ...
- 26 Disclosure of information
- 27 Disclosure prejudicial to safety of State or contrary to public interest
- Listed authorities
- 28 Listed authorities
- 29 Restrictions on power to amend Schedule 3
- 30 Provisions in orders adding persons to Schedule 3
- Miscellaneous
- 31 Power to issue guidance
- 32 Protection from defamation claims
- 33 Publicity for complaints procedures
- 34 Compensation for the person aggrieved
- PART 2A INVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE AND PALLIATIVE CARE
- Application of this Part
- 34A Matters to which this Part applies
- Investigation of complaints
- 34B Power to investigate complaints
- 34C Alternative resolution of complaints
- 34D Who can complain
- 34E Requirements: complaints made to the Ombudsman
- 34F Requirements: complaints referred to the Ombudsman
- Decisions not to investigate etc
- 34G Decisions not to investigate complaints or to discontinue investigations
- Investigation procedure and evidence
- 34H Investigation procedure
- 34I Information, documents, evidence and facilities
- 34J Obstruction and contempt
- Reports about investigations
- 34K Investigation reports
- 34L Further publicity for investigation reports
- 34M Action following receipt of investigation reports
- 34N Reports: alternative procedure
- Special reports
- 34O Circumstances in which special reports may be prepared
- 34P Special reports
- 34Q Further publicity for special reports
- Interpretation
- 34R Meaning of “care home” and “care home provider”
- 34S Meaning of “domiciliary care” and “domiciliary care provider”
- 34T Meaning of “palliative care service” and “independent palliative care provider”
- PART 2B INVESTIGATION OF COMPLAINTS: SUPPLEMENTARY
- Consultation and co-operation
- 34U Consultation and co-operation with other ombudsmen
- 34V Working jointly with other Commissioners
- 34W Working collaboratively with other Commissioners
- Disclosure
- 34X Disclosure of information
- 34Y Disclosure prejudicial to safety of State or contrary to public interest
- 34Z Protection from defamation claims
- Part 3 Miscellaneous and General
- Conduct of local government members and employees
- 35 Conduct of local government members and employees
- Abolition of existing bodies and offices
- 36 Abolition of existing bodies and offices
- 37 Transfer of property, staff etc.
- 38 Undetermined complaints
- General
- 39 Amendments and repeals
- 40 Commencement
- 41 Interpretation
- 42 Former health care providers social landlords, social care providers and palliative care providers : modifications
- 43 Consequential, transitional provisions etc.
- 44 Orders, regulations and directions
- 45 Extent
- 46 Short title
- SCHEDULES
- SCHEDULE 1 Public Services Ombudsman for Wales: appointment etc.
- Appointment
- Status
- Term of office
- Acting Public Services Ombudsman for Wales
- Disqualification
- Remuneration etc.
- Special financial provisions
- Staff
- Advisers
- Delegation
- Annual and extraordinary reports
- Estimates
- Accounts
- Audit
- Accounting officer
- Examinations into the use of resources
- Examinations by the Comptroller and Auditor General
- Supplementary powers
- SCHEDULE 2 Excluded matters : Part 2
- SCHEDULE 3 Listed authorities
- SCHEDULE 3A Excluded Matters: Part 2A
- SCHEDULE 4 Conduct of local government members and employees
- SCHEDULE 5 Transfer of staff, property etc.
- Interpretation
- Transfer of staff
- Transfer of property, rights and liabilities
- SCHEDULE 6 Consequential amendments
- Parliamentary Commissioner Act 1967 (c. 13)
- Superannuation Act 1972 (c. 11)
- Local Government Act 1974 (c. 7)
- House of Commons Disqualification Act 1975 (c. 24)
- National Health Service Act 1977 (c. 49)
- Mental Health Act 1983 (c. 20)
- Finance Act 1989 (c. 26)
- Local Government and Housing Act 1989 (c. 42)
- Social Security Administration Act 1992 (c. 5)
- Health Service Commissioners Act 1993 (c. 46)
- Deregulation and Contracting Out Act 1994 (c. 40)
- Housing Act 1996 (c. 52)
- Audit Commission Act 1998 (c. 18)
- Data Protection Act 1998 (c. 29)
- Government of Wales Act 1998 (c. 38)
- Freedom of Information Act 2000 (c. 36)
- Scottish Public Services Ombudsman Act 2002 (asp 11)
- Health and Social Care (Community Health and Standards) Act 2003 (c. 43)
- Public Audit (Wales) Act 2004 (c. 23)
- SCHEDULE 7 Repeals
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