Competition and Service (Utilities) Act 1992
Competition and Service (Utilities) Act 1992 (1992 c. 43)
- Competition and Service (Utilities) Act 1992 (1992 c. 43)
- Part I Standards of Performance and Service to Customers
- Telecommunications
- 1 Standards of performance.
- 2 Information with respect to levels of performance.
- 3 Information to be given to customers about overall performance.
- 4 Procedures for dealing with complaints.
- 5 Disputes about discrimination etc. in fixing charges.
- 6 Billing disputes.
- 7 Deposits.
- 8 Disconnections.
- 9 Enforcement of standards of performance, etc.
- 10 Interpretation.
- Gas supply
- 11 Standards of performance.
- 12 Information with respect to levels of performance.
- 13 Information to be given to customers about overall performance.
- 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 17 Billing disputes.
- 18 Preliminary investigation of disputes by Gas Consumers’ Council
- 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- Electricity supply
- 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 21 Information to be given to customers about overall performance.
- 22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- 23 Billing disputes.
- 24 Compliance with standards of overall performance.
- 25 Determination of disputes by Director: interim directions.
- Water supply
- 26 Research concerning views of customers.
- 27 Information with respect to levels of performance.
- 28 Information to be given to customers about overall performance.
- 29 Procedures for dealing with complaints.
- Sewerage services
- 30 Research concerning views of customers.
- 31 Information with respect to levels of performance.
- 32 Information to be given to customers about overall performance.
- 33 Procedures for dealing with complaints.
- Water supply and sewerage services
- 34 Determination of disputes by the Director.
- 35 Reference of certain disputes to the Director.
- 36 Billing disputes.
- Part II Competition
- Gas supply
- 37 The 25,000 therm limits.
- 38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- Water supply and sewerage services
- 39 Mergers of water undertakers.
- 40 Inset appointments.
- 41 The domestic supply duty
- 42 Transitional provision with respect to replacement appointments.
- 43 Connections with water mains and communications with sewers.
- 44 Bulk supplies of water.
- 45 New connections with public sewers.
- 46 Discharges into and from public sewers.
- 47 Pipe-laying by water or sewerage undertaker in area of another such undertaker.
- Part III Miscellaneous and Supplemental
- 48 Compliance orders against public gas suppliers.
- 49 Telecommunications: powers to make regulations.
- 50 Protection of interests of customers of water and sewerage undertakers.
- 51 Conditions for connections with water mains and for supplies of water.
- 52 Water supply and sewerage services: powers to make regulations.
- 53 Meters for disabled persons.
- 54 Corresponding provision for Northern Ireland.
- 55 Expenses.
- 56 Short title, commencement and extent, etc.
- SCHEDULES
- SCHEDULE 1 Minor and Consequential Amendments
- The Telecommunications Act 1984 (c.12)
- The Gas Act 1986 (c.44)
- The Electricity Act 1989 (c.29)
- The Water Industry Act 1991 (c.56)
- SCHEDULE 2 Repeals
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