39 CFR Part 3055
PART 3055—SERVICE PERFORMANCE AND CUSTOMER SATISFACTION REPORTING
- PART 3055—SERVICE PERFORMANCE AND CUSTOMER SATISFACTION REPORTING
- Chapter III—Postal Regulatory Commission › Subchapter F—Periodic Reporting, Accounting Practices, and Tax Rules
- Subpart A— Annual Reporting of Service Performance Achievements
- § 3055.1 Annual Reporting of service performance achievements.
- § 3055.2 Contents of the annual report of service performance achievements.
- § 3055.3 Reporting exceptions.
- § 3055.4 Internal service performance measurement systems.
- § 3055.5 Changes to external service performance measurement systems, service standards, service goals, or reporting methodologies.
- § 3055.6 Addition of new market dominant products or changes to existing market dominant products.
- § 3055.7 Reasonable performance targets.
- § 3055.20 First-Class Mail.
- § 3055.21 USPS Marketing Mail.
- § 3055.22 Periodicals.
- § 3055.23 Package Services.
- § 3055.24 Special Services.
- § 3055.25 Nonpostal Products.
- Subpart B—Periodic Reporting of Service Performance Achievements
- § 3055.30 Periodic reporting of service performance achievements.
- § 3055.31 Contents of the Quarterly Report of service performance achievements.
- § 3055.32 Measurement systems using a delivery factor.
- § 3055.45 First-Class Mail.
- § 3055.50 USPS Marketing Mail.
- § 3055.55 Periodicals.
- § 3055.60 Package Services.
- § 3055.65 Special Services.
- § 3055.70 Nonpostal products. [Reserved]
- Subpart C—Reporting of Customer Satisfaction
- § 3055.90 Reporting of customer satisfaction.
- § 3055.91 Consumer access to postal services.
- § 3055.92 Customer Experience Measurement Surveys.
- Subpart D—Public Performance Dashboard
- § 3055.100 Definitions applicable to this subpart.
- § 3055.101 Public Performance Dashboard.
- § 3055.102 Contents of the Public Performance Dashboard.
- § 3055.103 Format for data provided in the Public Performance Dashboard.
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